RMA Request Form

LIMITED WARRANTY (CLICK HERE TO VIEW)

Visiontech warrants to the original consumer, purchaser or user of this product that this product shall be free from defects in materials & workmanship, under normal use & conditions, for a period of one (1) year from the date of purchase, or four (4) years with the return of this completed warranty card. If this product fails to conform to the foregoing warranty at any time within such one (1) or four (4) year period, as applicable, you should contact your supplier for a return authorization & shipping instructions. Upon receipt of a defective product covered by this warranty, Visiontech will at its option and as your sole remedy, repair or replace this product with Visiontech’s then current version of such product. This warranty does not apply to damage or failure caused by or resulting from (a) accident, neglect, abuse, or acts of God (including lightning); (b) unauthorized repair or modification of the product; or (c) failure to install or use the product in accordance with the instructions therefore or use of this product other than for its intended purposes. EXCEPT AS EXPRESSLY PROVIDED IN THIS LIMITED WARRANTY, VISIONTECH MAKES NO WARRANTIES OF ANY KIND WITH RESPECT TO THIS PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES AGAINST NON-INFRINGMENT OR ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. In any case, Visiontech’s total liability arising in any manner in connection with this product shall be limited to the amount of the purchase price paid by the original consumer and in no event shall Visiontech be liable for any incidental, consequential, special or indirect damages, including, without limitation, loss of time, inconvenience or loss of use of this product.

Warranty Excludes: DVR Hard Drives, Pan/Tilt/Zoom cameras, IR illuminator cameras which carry the standard (one) 1 year warranty.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts. So the above limitations or exclusions may not specifically apply to you or your situation. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Warranty Card must be completed and sent back to Visiontech within 30 days of purchase to validate the four (4) year warranty.

DISCLOSURE

Visiontech reserves the right to modify, change, or omit any policy without notice.

CLOSE THIS WINDOW

I agree to the above listed terms and conditions

ENTER PART INFORMATION HERE:

Part Number:

Serial Number:

Reason for Return:

Action Requested: PO# or Invoice#:

How long was this product installed for:

Part Number Serial Number Reason Action Po/Inv Life of Camera
           
           
           
           
           
           
           
           
           
           

To expedite your RMA Request please fill out this information

Are these from the same job?


How would you prefer your RMA number sent to you?
By E-mail
By Fax